Mega game Privacy Policy — Member Data Protection in Malaysia

1. Types of Information We Collect

When you register and use the platform mega game, we collect several categories of information to ensure our services run smoothly and securely:

a) Basic Personal Information

• Full name as shown on your official identification document.
• Date of birth for age verification (18 years and above).
• An active email address for account communications.
• Mobile phone number for OTP verification and notifications.
• Full current residential address.

b) Identity Verification Information (KYC)

• A copy of your identification card (MyKad) or valid passport.
• Proof of address documents such as utility bills or bank statements.
• Bank account details for legitimate deposit and withdrawal purposes.

c) Platform Usage Data

• Game history, bets, wins, and financial transactions.
• IP address, device type, operating system, and web browser version.
• Session log data including login time, logout time, and session duration.
• Account settings preferences and personal configurations.

2. How We Use Your Information

mega game uses collected information solely for lawful and transparent purposes. Below is a summary of our data usage purposes:

You may withdraw consent to receive promotional communications at any time via your account settings or by contacting our support team mega game via live chat.

3. Sharing Information with Third Parties

mega game does not sell or rent members' personal information to any third party. However, in certain limited situations, we may share your information with the following parties for legitimate operational needs:

• Payment service providers — such as FPX processors, DuitNow, and approved e-wallet providers, solely to securely process your financial transactions.
• Gaming software providers — companies such as Pragmatic Play, Playtech, and other game content providers that require minimal session data to deliver a seamless gaming experience.
• Regulatory authorities — law enforcement agencies and financial authorities when required by Malaysian law or a valid court order.
• Identity verification services — approved third-party KYC providers to verify member identities for fraud prevention and AML compliance.

All third parties that collaborate with mega game required to comply with strict data protection standards and may only use the shared information for the stated purposes. They are not permitted to use the data for any other purpose.

4. Our Data Security Measures

The security of your personal data is the top technical and operational priority for mega game. We implement multiple layers of protection to ensure your information remains secure at all times:

• Encryption in transit: All data transmitted between your device and our servers is protected by TLS 1.3 protocol and AES-256 encryption, ensuring no interception of information can occur.
• Static encryption: Sensitive data such as banking information and KYC documents stored in our database are also encrypted at rest.
• Multi-level access controls: A role-based access control (RBAC) system ensures that only staff who require access to specific data are able to access it.
• 24/7 threat monitoring: Our cybersecurity team continuously monitors systems to detect and respond promptly to any threats or suspicious activity.
• Periodic penetration testing: Security audits and penetration testing by independent experts are conducted regularly to identify and patch any vulnerabilities.
• Secure data backup: Data backups are performed automatically and stored at separate locations with full encryption to ensure service continuity.

5. Member Rights Regarding Personal Data

As a member mega game, you have certain rights regarding your personal information under applicable data protection laws. We respect and facilitate the exercise of the following rights:

• Right to access: You may request a copy of all personal information we hold about you at any time.
• Right to rectification: If any information we hold is inaccurate or out of date, you have the right to request that we correct it.
• Right to erasure: In certain circumstances, you may request the deletion of your personal data, subject to record-keeping obligations prescribed by law.
• Right to restrict processing: You may request that we restrict how we process your data in certain situations as defined by law.
• Right to object: You have the right to object to the processing of your data for direct marketing purposes at any time.
• Right to data portability: You may request your data in a machine-readable format for transfer to another platform if required.

To exercise any of the above rights, contact our data protection team via 24/7 live chat or email at [email protected]. We will process your request within 30 business days.

6. Cookies, Tracking Technologies & Analytics

mega game uses cookies and similar tracking technologies to enhance your experience on our platform. Understanding how we use cookies helps you make more informed decisions about your privacy.

Types of cookies we use:

• Essential cookies: Required for core platform functions such as login verification and session management. These cookies cannot be disabled as the platform will not function without them.
• Performance cookies: Collecting anonymised, aggregated data on how you use the platform to help us improve performance and site design.
• Functional cookies: Remembering your preferences and settings — such as language, display theme, and personal configurations — to deliver a more personalised experience.
• Security cookies: Used to detect suspicious activity, prevent fraud, and protect your account from unauthorised access.

You can manage cookie settings through your web browser. However, disabling essential cookies may affect platform functionality mega game. For the best experience, we recommend enabling cookies in your browser when using our platform.

7. Amendments to This Privacy Policy

mega game reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. Whenever an amendment is made:

• The "Last Updated" date at the top of this page will be refreshed.
• Members will be notified via their registered email if a change is material and affects your rights.
• In-platform notifications will be displayed upon your next login to ensure you are aware of any changes.
• Previous versions of the Privacy Policy will be archived and made available to any member who wishes to review the changes.

Continued use of the platform mega game after any amendment to this Privacy Policy is considered acceptance of the updated terms. We encourage you to review this page periodically.